Operations Manager
Job Description
About the Role:
We’re hiring an experienced Operations Manager to lead delivery excellence, process innovation, and cross-functional collaboration. You’ll be responsible for shaping how we operate and scale.
We’re hiring an experienced Operations Manager to lead delivery excellence, process innovation, and cross-functional collaboration. You’ll be responsible for shaping how we operate and scale.
Responsibilities:
• Design and manage service delivery processes
• Own delivery KPIs and client satisfaction targets
• Work closely with Sales and Talent to plan resources
• Integrate automation and RPA into workflows
• Oversee onboarding, training, and quality assurance
• Design and manage service delivery processes
• Own delivery KPIs and client satisfaction targets
• Work closely with Sales and Talent to plan resources
• Integrate automation and RPA into workflows
• Oversee onboarding, training, and quality assurance
Who You Are:
• 5+ years in BPO operations management
• Strong understanding of delivery models and automation
• Effective team leader and coach
• Tech-savvy with an eye for optimization
• Experienced in cross-functional collaboration
• 5+ years in BPO operations management
• Strong understanding of delivery models and automation
• Effective team leader and coach
• Tech-savvy with an eye for optimization
• Experienced in cross-functional collaboration
Job Details
Job Location:Cairo, Egypt
Company Type: Employer (Private Sector)
Job Area: Operations
Employment Type:Hybrid "Open to Remote"
Company Type: Employer (Private Sector)
Job Area: Operations
Employment Type:Hybrid "Open to Remote"
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